We want you to be happy with your new Koestler Arts purchases but just in case you are not, there are several circumstances in which we will refund your purchase, subject to the item being returned within 30 days of the item being received by you.
Returning a purchase
Please contact us to let us know that you wish to cancel your order. The unwanted product must be returned in an ‘as new’ condition with all packaging and accessories, within 30 days of the item being received by you. Koestler Arts is not liable for the cost of postage incurred for returning items which were ordered.
In the event of an incorrect item being delivered, we will reimburse any charges upon receipt of the returned goods.
If the product is faulty or is damaged in transit please contact us to let us know what is wrong with the items and to get advice on how to return the items. Please also let us know if you would like a refund or a replacement.