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  • We want you to be happy with your new Koestler Arts purchases but just in case you are not, there are several circumstances in which we will refund your purchase, subject to the item being returned within 30 days of the item being received by you.

    Returning a purchase

    Please contact us to let us know that you wish to cancel your order. The unwanted product must be returned in an ‘as new’ condition with all packaging and accessories, within 30 days of the item being received by you. Koestler Arts is not liable for the cost of postage incurred for returning items which were ordered.

    In the event of an incorrect item being delivered, we will reimburse any charges upon receipt of the returned goods.

    Faulty/damaged goods

    If the product is faulty or is damaged in transit please contact us to let us know what is wrong with the items and to get advice on how to return the items. Please also let us know if you would like a refund or a replacement.

  • Some Koestler Awards entrants choose to sell their work with permission from their establishment. If they do, they can choose to donate all proceeds to Koestler Arts, or to receive 50% of the sale price with a 25% donation to Koestler Arts and 25% donation to the charity Victim Support.

    The money spent on merchandise, books and donated artwork will go to support our aims – to run the Koestler Awards and to raise public awareness of the value of prisoners’ creativity as part of their rehabilitative journey.

  • If you experience payment issues, please email and we can arrange an alternative payment method for you. Thank you.